How to Pause, Resume, or Cancel a Scheduled Email Campaign

Marketing • Email • Scheduled CampaignsHow to Pause, Resume, or Cancel a Scheduled Email CampaignScheduled email campaigns can be paused, resumed, or canceled from the Email Campaigns page. Use these controls to temporarily stop delivery, restart a paused campaign, or permanently stop a scheduled send.What You'll Learn

Learn how to pause, resume, or cancel a scheduled email campaign, what happens when a paused campaign is resumed, and when to use Reschedule instead.

Table of Contents1. What Are Pause, Resume, and Cancel?
2. How to Pause, Resume, or Cancel a Scheduled Campaign
3. Pause vs. Reschedule
4. Frequently Asked Questions
5. Need Help?1

What Are Pause, Resume, and Cancel?

These campaign controls manage pending email delivery. Pause temporarily stops a campaign, Resume restarts a paused campaign, and Cancel permanently stops that scheduled campaign from continuing.

Pause

Temporarily stops the campaign. The campaign can be resumed later.

Resume

Restarts a paused campaign. If the campaign is resumed before its original scheduled time, it sends according to that schedule. If it is resumed after the scheduled time, it sends immediately.

Cancel

Permanently stops the scheduled campaign from continuing. A canceled campaign cannot be resumed.

Note: Pause or Cancel is supported for Schedule, Batch Schedule, and RSS Schedule campaigns.

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How to Pause, Resume, or Cancel a Scheduled Campaign

Open the campaign actions menu to manage a campaign that has already been scheduled but has not completed delivery.

1. Go to Marketing → Email → Campaigns.
2. Locate the scheduled campaign you want to manage.
3. Click the three-dot menu (⋮)next to the campaign.
4. Select Pause, Resume, or Cancel, depending on the campaign's current status and what you want to do.

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Pause vs. Reschedule

Use Pause when you temporarily want to stop a campaign and may resume it later. Use Reschedule when you need to choose a different future delivery date or time.

Important: Rescheduling must be completed at least 60 minutes before the execution time for supported scheduled campaigns.

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Frequently Asked Questions

Q: What happens if I resume a campaign after its original scheduled time?The campaign sends immediately after it is resumed.Q: What happens if I never resume a paused campaign?The campaign remains paused until you resume or cancel it.Q: Does canceling a campaign delete it?No. Canceling stops the scheduled send. It does not delete the campaign.Q: Can I choose a new send time instead of pausing the campaign?Yes. Use Reschedule when you need a different future delivery time. Rescheduling must be completed at least 60 minutes before the execution time for supported scheduled campaigns.Q: Can Batch Schedule and RSS Schedule campaigns be paused or canceled?Yes. Pause or Cancel is supported for Schedule, Batch Schedule, and RSS Schedule campaigns.5

Need Help?

• Cannot find the campaign controls: Go to Marketing → Email → Campaigns and open the three-dot menu next to the scheduled campaign.
• Resume is not available: Confirm that the campaign is currently paused.
• Need a different future send time: Use Reschedule instead of Pause and complete the change at least 60 minutes before execution.
• A campaign was canceled: A canceled scheduled campaign cannot be resumed.
• Still need assistance? Contact your administrator or support team with the affected campaign and scheduling details.