System Status

Aug 1, 2026, 1:10 AM: The issue has been resolved, and all services are operating normally. We have confirmed that affected systems have recovered and are continuing to monitor performance to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Jul 30, 2026, 7:00 AM: We are currently experiencing an issue affecting some YouTube features. Scheduled YouTube video publishing is not affected and continues to work normally. The following features may be temporarily unavailable, delayed, or fail intermittently: Connecting new YouTube accounts Deleting YouTube posts from Social Planner Custom thumbnails and follow-up comments on newly published videos YouTube analytics and statistics updates No data has been lost. Any delayed analytics will automatically sync once the issue is resolved. We're actively working with YouTube to restore full functionality and will share another update as soon as we have more information.

Jul 23, 2026, 4:24 PM: Issue stands resolved now and voice ai is stable now.

Jul 23, 2026, 3:58 PM: We are investigating an issue affecting Voice AI call processing.Our engineering team is actively investigating and will provide updates as more information becomes available.

Jul 23, 2026, 3:55 PM: The issue has been resolved, and course pages are now loading normally.We have verified that the affected services are operating as expected and will continue to monitor the platform to ensure stability.

Jul 23, 2026, 2:02 PM: We are currently investigating increased latency affecting course pages.Our engineering team is actively working to restore normal service. We will provide updates as more information becomes available.

Jul 23, 2026, 2:10 PM: The issue affecting users and account admins while switching between sub-accounts (locations) has been resolved.We will continue to monitor the system to ensure stability.

Jul 23, 2026, 1:40 PM: We are investigating an issue impacting some users and account admins who may be unable to switch between sub-accounts (locations). Our team is actively working on a fix and will provide updates as more information becomes available.

Jul 15, 2026, 7:10 PM: The issue affecting AI agents not responding to prompts has been resolved. Services have been restored, and AI agents are responding to requests as expected. We will continue to monitor the system to ensure stability. Thank you for your patience during this incident.

Jul 15, 2026, 5:13 PM: We are currently investigating an issue where AI agents are not responding to prompts. Our team is actively working to identify the cause. We will provide further updates on this page as more information becomes available.

Jul 13, 2026, 5:37 PM: The issue has been resolved, and the affected service is operating normally again. Our team has verified that forms are accessible and functioning as expected.

Jul 13, 2026, 4:39 PM: We are currently investigating an issue affecting our Form service. Small subset of users may encounter issue when attempting to access certain forms.

Jul 10, 2026, 12:54 PM: The issue has been resolved, and the fix has been successfully deployed to production. We will continue to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue.

Jul 10, 2026, 11:21 AM: We are investigating an issue where published changes may not appear immediately due to a problem with the cache refresh process. Our engineering team has identified the root cause and the fix is work in progress. We will provide additional updates as progress is made.

Jun 23, 2026, 4:30 PM: We have identified the issue and implemented a fix. Services have been restored, and customers should now be able to receive calls through the Mobile App as expected. We apologise for the disruption and appreciate your patience while we worked to resolve the issue.

Jun 23, 2026, 2:58 PM: We are currently investigating an issue affecting customers who use the Open Doors Mobile App as their calling channel. Affected users may find that their calling preference is automatically switching from the Mobile App to the Web App, preventing them from receiving calls on their mobile devices. Our engineering team has identified the issue and is actively investigating the issue.

Jun 17, 2026, 1:15 PM: The affected deployment has since been rolled back, and we are actively monitoring the platform to ensure services remain stable. Recommended Action: If you continue to experience this issue, please clear your browser cookies or site data before retrying.

Jun 17, 2026, 12:50 PM: We have identified intermittent errors affecting a subset of pages, where some users may experience failed page loads and 520 errors.

Jun 12, 2026, 6:35 PM: The following features are disrupted: 1.Connecting Facebook accounts/pages 2.Syncing Facebook Lead Ads forms 3.Lead sync from Facebook 4. Social planner meta platform posts are failing due to this dependency. 5. Whatsapp is also having issues due to this. This issue has been resolved.

Jun 10, 2026, 6:50 AM: GCS issue is resolved and our services are back to normal

Jun 10, 2026, 3:30 AM: we are working on it and will get back to you shortly with updates

Jun 5, 2026, 10:33 PM: Branded Sites should be up and running smoothly now.

Jun 5, 2026, 8:48 PM: We are facing issues with Legacy Infrastructure for branded sites, team is working towards fixing it.

Jun 5, 2026, 3:10 PM: We’re back! Social Planner should be up and running. Thanks for bearing with us.

Jun 5, 2026, 4:30 AM: We are currently investigating a technical issue in Social Planner that is causing some scheduled posts to remain stuck in the "In Progress" state and not complete as expected.

Jun 3, 2026, 3:50 PM: Services are back to normal. Smart Lists should now load successfully

Jun 3, 2026, 3:05 PM: We’re having some trouble with SmartLists Page. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Jun 3, 2026, 2:02 AM: Summary - Some order forms were failing to submit due to a recent update. This affected forms where the phone number field had been disabled. Impact - Affected: Order forms and Funnel Pages with the phone number field disabled were unable to be submitted. Not affected: E-commerce checkout operated normally. Resolution - We identified the cause, rolled back the change, and refreshed our systems to restore all affected order forms. During this refresh, order forms and funnels were being updated across the platform, which caused a temporary delay in page load times.