System Status

Sep 24, 2026, 2:30 PM: Opportunity actions have been restored, and the issue is now resolved. The fix has been deployed to production, and the affected functionality is working normally.

Sep 24, 2026, 1:30 PM: We are currently investigating an issue affecting Opportunity-related actions. The Find, Create, and Update Opportunity actions are currently impacted. Our team is working on a fix, and we'll share another update as soon as we have more information.

Sep 23, 2026, 1:15 PM: We're back! Thanks for bearing with us — the issue causing Third-Party Threads Integration Impacting Social Planner has now been resolved. Thanks again for your patience!

Sep 23, 2026, 9:30 AM: We are currently experiencing an issue with our third-party Threads integration, impacting Threads-related functionality in Social Planner and other areas across the product.

Sep 21, 2026, 11:55 PM: We're back! Thanks for bearing with us — the issue causing UTM parameters for hidden fields not to populate on the Contact Record has now been resolved. Thanks again for your patience!

Sep 21, 2026, 3:48 PM: Team is currently look into it

Sep 11, 2026, 4:30 PM: One of our s2s model - Gemini-3.1-flash-live-preview is facing some downtime we're investigating it to restore the service with google.

Sep 10, 2026, 2:00 PM: The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.

Sep 10, 2026, 12:00 PM: We are running down issues in data sync across contacts and smartlists. Our team is actively working to identify the root cause and restore normal synchronization as quickly as possible. We will provide another update as soon as more information is available.

Sep 2, 2026, 11:30 AM: The issue has been resolved, and affected services are now operating normally. Team has implemented a fix and verified that service has been restored. We will continue to monitor the system to ensure ongoing stability.

Sep 2, 2026, 7:00 AM: We identified an issue that affected appointment data visibility across certain views and reports between 12:30 PM and 2:30 PM IST. The issue has been resolved, and we are actively backfilling the affected data. We'll continue to provide updates as progress continues.

Sep 1, 2026, 5:55 PM: The issue affecting Opportunities, Contacts, Calendar, and Conversations has been resolved. All affected modules are now functioning normally. We have confirmed that the system is operating as expected and will continue to monitor for any further issues.

Sep 1, 2026, 5:40 PM: Contacts and Opportunities are now working as expected. We are continuing to monitor the system. We’ll provide another update as soon as we have further information.

Sep 1, 2026, 4:35 PM: We’re investigating an issue affecting calendar, opportunities, contacts and several related features. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as soon as we have more information.

Sep 2, 2026, 8:10 AM: The issue has been resolved by updating the production configuration to restore the expected application behavior. The change has been verified, and the application is now functioning normally.

Aug 31, 2026, 3:12 AM: We are currently investigating an issue affecting application asset loading in production. Our team is actively assessing the scope of impact and reviewing the production configuration. We will provide another update as soon as more information is available.

Aug 31, 2026, 1:05 PM: The issue has been resolved. We have validated the fix, and it has been successfully rolled out, the Generate with AI feature will work as expected.We will continue to monitor the service to ensure ongoing stability.

Aug 25, 2026, 6:30 PM: The WhatsApp AI Template Generator is currently unavailable while we complete required maintenance related to updates to the underlying AI infrastructure. Our team has identified the issue and prepared a fix. We are currently completing quality assurance testing before deploying the update. We appreciate your patience and will provide an update once the feature has been fully restored.

Sep 1, 2026, 7:19 PM: The issue has been resolved.

Aug 25, 2026, 12:40 PM: We are actively working in this issue , and we figured out the mostly affected customer are using optimum isp. If you are experiencing the same issue, please raise a support ticket with your ISP, Optimum, and report the DNS/connectivity issue. Request a permanent resolution from the ISP, as this appears to be related to their DNS resolution. For support ticket reference mention this :- TL;DR: Customer’s ISP DNS returned a wrong IP for our API hostnames, so browsers couldn’t reach our APIs. Impact: All data-loading features failed, while the frontend still loaded. This affected every page and reproduced across browsers because DNS is resolved at the OS level. Root cause: The ISP resolver returned an incorrect IP instead of the correct Cloudflare records, causing ERR_CONNECTION_REFUSED Workaround steps to resolve the issue-: Steps to resolve — customers seeing pages not loading / connection errors * Confirm it's this issue Have the customer run nslookup services.leadconnectorhq.com - Windows: Command Prompt - Mac: Terminal If the address returned is anything other than Cloudflare space (104.18.x or 172.64.x) — e.g. a single 167.206.x address — it's this issue. Apply the fix below. Option A — Chrome only (fastest, no admin rights)* Chrome → Settings → Privacy and security → Security → Use secure DNS → select "With: Cloudflare (1.1.1.1)" Quit Chrome completely and reopen. Best option on a screenshare — no terminal, no admin password. Option B — System-wide (recommended, fixes all browsers)* Set DNS servers to: 1.1.1.1 8.8.8.8 2606:4700:4700::1111 (IPv6 — don't skip this) The IPv6 entry matters: the bad resolver was reached over IPv6, so if only IPv4 is changed the OS may keep using it. Windows: Settings → Network & Internet → Wi-Fi (or Ethernet) → Hardware properties → DNS server assignment → Edit → Manual → turn on IPv4 and IPv6, enter the above → Save Then in Command Prompt: ipconfig /flushdns macOS: System Settings → Network → Wi-Fi → Details → DNS → "+" → add each entry → OK Then in Terminal: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder Verify Re-run nslookup services.leadconnectorhq.com — should now return the Cloudflare addresses. Restart the browser and reload Open Doors. If it still fails, clear Chrome's internal cache: go to chrome://net-internals/#dns → Clear host cache.

Aug 20, 2026, 2:39 PM: This incident has been resolved. Our team identified the issue, implemented a fix, and verified that services are operating normally.

Aug 20, 2026, 1:00 PM: We have identified issues with Social Planner and funnel builder where pages are randomly going blank. Our team is actively looking into the issue

Aug 19, 2026, 3:52 PM: The issue has been resolved, and the service is now operating normally. Affected Areas The Marketplace Developer Interface was unavailable. Some Public APIs may have experienced errors, including OAuth token refresh failures and PIT verification failures. Some Marketplace workflow triggers and actions may have been skipped. The Marketplace UI within the Open Doors interface was inaccessible.

Aug 19, 2026, 3:05 PM: We’re experiencing issues with the Marketplace APIs. Our team is investigating the issue and working to restore normal service.

Aug 17, 2026, 8:50 PM: Systems are restored to normal. Snapshots should load fine now in sub-accounts

Aug 17, 2026, 7:30 PM: We are currently seeing delays when loading snapshots into sub-accounts. Users may experience longer than usual processing times when applying a snapshot. Our team is actively investigating the issue. Existing sub-account data is not affected. We will share an update shortly

Aug 16, 2026, 4:26 PM: Systems are restored. Operations are back to normal now.

Aug 16, 2026, 2:54 PM: we’ve been seeing issues with creating opportunities and moving leads from one stage to another. Team is looking into this

Aug 14, 2026, 3:30 PM: This is resolved now. Systems are restored back to normal

Aug 12, 2026, 4:00 PM: We've identified an issue with Pinterest's API that is causing some Social Planner posts to Pinterest to fail. Posting to all other platforms is working normally. The issue began on Aug 12 at 4:00 PM UTC and originates on Pinterest's side. We're monitoring the situation closely and following up with Pinterest. Failed Pinterest posts can be retried from Social Planner once the issue is resolved. We'll share further updates as we learn more.

Aug 9, 2026, 7:00 AM: Maintenance ended

Aug 9, 2026, 6:00 AM: On Sunday, August 9,2026 from 12:00 AM CST to 1:00 AM CST, we will be performing planned platform maintenance to improve the reliability and performance of our backend systems. No downtime is expected during this maintenance window. However, a small number of users may experience brief intermittent issues while the maintenance is in progress. Our engineering team will be actively monitoring the platform throughout the maintenance window to ensure a smooth rollout. Thank you for your patience and support.

Aug 7, 2026, 7:54 AM: The issue impacting the Open Doors MCP service has been resolved, and the service is operating normally. We will continue to monitor the service to ensure stability. Thank you for your patience.

Aug 7, 2026, 7:17 AM: We are currently investigating an issue impacting the Open Doors MCP service. Customers may experience failures when attempting to perform operations through the Open Doors MCP API. The service is experiencing intermittent availability due to an ongoing issue.Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

Aug 6, 2026, 9:15 AM: The issue has been resolved, and CRM Opportunities is now operating normally. Customers should be able to access the Opportunities tab and use bulk actions without issue. We will continue to monitor the service to ensure stability. Thank you for your patience while we worked to resolve this incident.

Aug 6, 2026, 9:05 AM: We are investigating an issue affecting CRM Opportunities. Some customers may experience a blank screen when opening the Opportunities tab, and bulk actions may be unavailable. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will share another update as soon as more information becomes available.

Aug 5, 2026, 3:20 PM: Issue stands resolved now, We will continue to monitor the platform to ensure stability.

Aug 5, 2026, 2:50 PM: Investigating: We are currently investigating an issue causing "Subscription Payment Failed" errors across our platform, which may impact subscription payment processing for customers. Our engineering team has identified a potential fix and has deployed a change. We will continue to provide updates as more information becomes available. Thank you for your patience.