System Status

Nov 13, 2026, 3:20 PM: The Conversations issue has been resolved, and the service is now operating as expected.

Nov 13, 2026, 2:25 PM: We are currently investigating an issue affecting the Conversations module, where some users across multiple locations may be unable to load messages. Our team is actively working to identify the cause and restore normal functionality. We will continue to monitor the situation and provide further updates as more information becomes available.

Nov 13, 2026, 12:15 PM: Status: Resolved Affected component: Conversations – Outlook email sync Upstream incident: Microsoft EX1550543 Impact window: Nov 12, 2026 17:55 UTC – Nov 13, 2026 12:15 UTC Summary Outlook two-way email sync is fully restored and has been stable since Nov 13, 12:15 UTC. Root cause An outage in Microsoft Exchange Online (Microsoft incident EX1550543). Affected Microsoft servers became overloaded and failed health checks, so Outlook mailboxes could not be reached. The issue was on Microsoft’s side. Microsoft will publish the full root cause in its post-incident report. Impact during the window Emails received in Outlook may not appear in Open Doors Conversations. They are still in your Outlook mailbox. Emails sent from Open Doors through Outlook may not have been delivered. What to do Resend any email sent during the window that shows as failed or is missing from your Outlook Sent Items folder. If you see “Your Outlook connection has expired”, disconnect and reconnect your Outlook account.

Nov 12, 2026, 5:55 PM: Title: Delayed email delivery to Outlook, Hotmail and Microsoft 365 recipients (Microsoft outage) Status: Identified Affected components: LC Email, Marketing → Emails (Degraded Performance) Upstream incident: Microsoft EX1550543 Start time: November 12, 2026, about 17:30 UTC (11:00 PM IST) Summary Microsoft is having a major outage with Exchange Online. Since about 17:30 UTC on November 12, its mail servers have been turning away most delivery attempts with temporary errors. This affects mail sent to Outlook.com, Hotmail, Live, MSN and Microsoft 365 addresses, and it affects senders across the industry. Microsoft has restored some regions, but recovery hasn’t held and it hasn’t given a time for full recovery. Impact • Emails sent from Open Doors (workflows, campaigns, Conversations and transactional mail) to Microsoft-hosted addresses are delayed. Some are delivered on retry, but many arrive hours late.. • Delivery to Gmail, Yahoo and every other mailbox provider is not affected.. • Open Doors’s sending systems are working normally.. • You may see these emails as “Pending” or “Deferred” in email stats. If an email can’t be delivered within the retry window, it will show as Failed.. What you can do • You don’t need to do anything for most emails. They are queued and retried automatically.. • Please don’t resend or re-trigger emails that are still pending. Once Microsoft recovers, the recipient would get duplicates.. • Time-sensitive emails (OTPs, login links, appointment reminders): send them by SMS or another channel until this is fixed.. • After Microsoft recovers: filter your email stats for emails to Microsoft domains that show as Failed during this window. Resend only those.. • Bounces and complaints: these temporary errors don’t count as hard bounces and won’t add contacts to your DND or suppression lists.. Next update We’ll post an update when Microsoft’s delivery recovers, or within 24 hours, whichever comes first. References Microsoft 365 service status: https://status.cloud.microsoft/m365 (incident EX1550543)

Nov 10, 2026, 5:08 PM: The issues affecting the white label login page have been resolved. Users should now be able to access the page and sign in normally. Thank you for your patience.

Nov 10, 2026, 4:00 PM: We are investigating intermittent issues affecting the white label login page. Some users may experience difficulty accessing the page or signing in. Our team is working to resolve the issue, and we will share updates as more information becomes available.

Nov 5, 2026, 5:05 PM: The issue has been resolved, and all affected services and functionalities have been restored. The system is operating normally, and we are continuing to monitor performance to ensure stability.

Nov 5, 2026, 4:20 PM: We are investigating an issue where courses are not appearing correctly in community membership groups in the older ClientPortal app. Our team is investigating the issue to identify the cause and restore the affected functionality.

Nov 2, 2026, 8:00 PM: Issue is resolved now and contact imports are working fine.

Nov 2, 2026, 6:10 PM: We are investigating reports of contact imports remaining in the processing state and not completing for some users. This affects imports through Contacts → Bulk Actions. We’ll share updates as more information becomes available.

Oct 16, 2026, 12:05 PM: The issue has been resolved, and Voice AI agents are now able to answer live calls as expected. The service has been restored to normal operation.

Oct 16, 2026, 8:45 AM: We are investigating an issue affecting Voice AI agents, which are currently unable to answer live calls. The issue began around 8:45 AM UTC following a feature deployment. The initial investigation identified a missing import that disrupted the connection to a third-party provider. Our team is working on a fix. We will provide further updates as progress is made.

Oct 14, 2026, 5:10 PM: The issue has been fully resolved, and all affected services and functionalities, including AI Studio, Workflows and Automations, Generations Billing, WhatsApp, and Marketplace, are now operational and functioning as expected.

Oct 14, 2026, 4:10 PM: The issue has been largely resolved, with the following services and functionalities restored: AI Studio: Confirmed working as expected. Workflows and Automations: Restored and operational. Generations Billing: Billing for generations is working as expected. WhatsApp: Fully restored and operational. Marketplace: Recovery is still in progress, and the service remains unavailable. We are continuing to work on restoring the Marketplace service fully.

Oct 14, 2026, 2:15 PM: We are experiencing a platform-wide outage , this is impacting all usage-based products, including Wallet, Voice billing, Conversational AI, billing, domain purchases, AI Studio/AI Agents, and Workflow executions. Our team is working with to restore the affected data, and recovery is currently in progress. We will share further updates as more information becomes available.

Oct 8, 2026, 9:45 AM: The issue has been resolved. The team restored the processing of appointment-related events and validated that workflow triggers are firing as expected.

Oct 8, 2026, 9:01 AM: We are currently investigating an issue affecting workflow triggers related to appointment creation and status changes. Our engineering team is actively working to restore normal processing and validate the fix. We will provide another update as soon as we have more information.

Oct 8, 2026, 9:37 AM: Issue stands resolved now and all the services are working as expected.

Oct 8, 2026, 7:49 AM: Impact on Contacts: From the Contacts side, we generate custom events for Contact Merge. We’re currently exploring how to recover the impacted data and safely retrigger these events from our end. On the consumption side, from contacts-update-events, we only consume appointment-related events (Created/Updated/Deleted) for CDP activity logs and ES indexing. Both flows are idempotent/safe and can handle these events being retriggered. Impact on SmartList: Since the Workflow and calendar appointment and attendee events were missed, this would return incorrect result for customers in the SmartList. Replay of these events would fix these as the workers are idempotent. There were other services impacted as well during the timelines mentioned above.

Oct 8, 2026, 3:30 AM: This issue is resolved now and services are working fine.

Oct 7, 2026, 1:00 PM: We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.

Sep 24, 2026, 2:30 PM: Opportunity actions have been restored, and the issue is now resolved. The fix has been deployed to production, and the affected functionality is working normally.

Sep 24, 2026, 1:30 PM: We are currently investigating an issue affecting Opportunity-related actions. The Find, Create, and Update Opportunity actions are currently impacted. Our team is working on a fix, and we'll share another update as soon as we have more information.

Sep 23, 2026, 1:15 PM: We're back! Thanks for bearing with us — the issue causing Third-Party Threads Integration Impacting Social Planner has now been resolved. Thanks again for your patience!

Sep 23, 2026, 9:30 AM: We are currently experiencing an issue with our third-party Threads integration, impacting Threads-related functionality in Social Planner and other areas across the product.

Sep 21, 2026, 11:55 PM: We're back! Thanks for bearing with us — the issue causing UTM parameters for hidden fields not to populate on the Contact Record has now been resolved. Thanks again for your patience!

Sep 21, 2026, 3:48 PM: Team is currently look into it

Sep 11, 2026, 4:30 PM: One of our s2s model - Gemini-3.1-flash-live-preview is facing some downtime we're investigating it to restore the service with google.

Sep 10, 2026, 2:00 PM: The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.

Sep 10, 2026, 12:00 PM: We are running down issues in data sync across contacts and smartlists. Our team is actively working to identify the root cause and restore normal synchronization as quickly as possible. We will provide another update as soon as more information is available.

Sep 2, 2026, 11:30 AM: The issue has been resolved, and affected services are now operating normally. Team has implemented a fix and verified that service has been restored. We will continue to monitor the system to ensure ongoing stability.

Sep 2, 2026, 7:00 AM: We identified an issue that affected appointment data visibility across certain views and reports between 12:30 PM and 2:30 PM IST. The issue has been resolved, and we are actively backfilling the affected data. We'll continue to provide updates as progress continues.

Sep 1, 2026, 5:55 PM: The issue affecting Opportunities, Contacts, Calendar, and Conversations has been resolved. All affected modules are now functioning normally. We have confirmed that the system is operating as expected and will continue to monitor for any further issues.

Sep 1, 2026, 5:40 PM: Contacts and Opportunities are now working as expected. We are continuing to monitor the system. We’ll provide another update as soon as we have further information.

Sep 1, 2026, 4:35 PM: We’re investigating an issue affecting calendar, opportunities, contacts and several related features. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as soon as we have more information.