Domain Removal Blocked Due to Active Campaign Assignment

Email InfrastructureHow to Unlink a Domain From Active Campaigns Before Deleting ItStep-by-step guide to safely remove a domain that’s still tied to scheduled campaigns, without breaking anything in-flight.What You'll Learn

If you’re trying to delete a domain from your system but get an error saying it’s still linked to an active campaign, don’t worry.

This guide walks you through unlinking the domain from every campaign it’s tied to, so you can remove it cleanly, without affecting deliverability or any campaign that’s currently sending.

Table of Contents1Try deleting the domain2Go to the Domain Configurator3Open Manage Campaign4Unlink the domain from all campaigns5Apply the changes6Double-check campaign links7Delete the domainSetup GuideStep-by-step: Unlink, then deleteFollow these seven steps in order. The whole process takes under two minutes.1

Try deleting the domain

Click Delete Domain for the domain you want to remove. If the domain is tied to a campaign, you’ll see an alert letting you know it can’t be deleted yet.

Error Message

“The domain is currently assigned to a scheduled Campaign Domain (except test campaign). Try again after the campaign has finished sending, or remove the domain from the Campaign Domain (except test campaign).”

2

Go to the Domain Configurator

Open the Domain Configurator option in your menu. Find and select the domain that’s causing the deletion error.

3

Open Manage Campaign

Click Manage Campaign for that domain to view all campaigns currently linked to it.

4

Unlink the domain from all campaigns

Select all campaigns associated with the domain, then use the Remove option to unlink your domain from every campaign in the list.

Heads Up

Make sure to remove the domain from every campaign shown, missing even one will block the delete in the next step.

5

Apply the changes

Click Apply to confirm the removal. The system will save the unlinked state across all selected campaigns.

6

Double-check campaign links

Go back to Manage Campaign to confirm no campaigns are linked. The list should now be completely blank.

7

Delete the domain

Return to the main domain list. This time, you’ll see the option to delete the domain. Enter the required confirmation text (such as “delete”) and click Delete.

You're All Set

The domain is now fully removed. Unlinking before deletion prevents accidental data loss and keeps your active campaigns running smoothly.