Conversations overview
One inbox for SMS, email, WhatsApp, Instagram DM, Messenger, web chat, GBP messages and calls.
4 min read Updated 2026-04-24
Every channel a customer can reach you on lands in the same thread. You reply from the same window regardless of channel, and the contact record updates in real time.
Supported channels
- SMS and MMS
- Email (Gmail, Outlook, any IMAP)
- WhatsApp Business (Cloud API)
- Instagram DM
- Facebook Messenger
- Google Business Profile messages
- Web chat widget
- Voice calls (with transcription)
Inbox views
- All — every thread, every channel
- Unread — anything you have not opened
- Assigned to me — your queue
- Starred — flagged for follow-up
- Per channel — SMS only, Email only, etc.