Conversations FAQs
Q. What attachment types are supported in Conversations?
A: Conversations supports the following attachment types: .pdf, .docx, .doc, .csv, .xlsx, .xls, .txt, .jpg, .jpeg, .png, .gif, .svg, .mp4, .mpeg, .mp3, .wav, .wave, .aiff, .aif, .aifc, .gsm, .ulaw, .vcf, .vcard, .pptx
Q: Why am I receiving a delivery incomplete error email from Gmail when I use a BCC address while sending emails from my 2-way sync email?
A: You may receive a "Delivery incomplete" error from Gmail when using BCC addresses. Despite the error, your email might still be successfully posted to the CRM. This occurs because we use BCC for logging purposes, and Gmail doesn't get a delivery receipt for this BCC address. So, though the email is logged successfully you might receive the error email.
More in Conversations View
- How to use Conversation Filters & Bulk Actions Overview
- How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
- Workflow Action - Log External Call
- Web Chat inside Conversations
- Select SMS To and From Numbers
- Activity Cards in Conversations
- TikTok DMs & Comment Automations
- Preference Management (Email Unsubscription Management)
- Conversation Views: Save Filters, Work Faster
- How to Track SLA Performance in Conversations
- How to Access Form Submissions in Conversations
- How to Send WhatsApp Media Messages with Captions in Conversations