Personalisation tokens
Use first name, custom fields, and computed values inside SMS.
3 min read Updated 2026-04-24
- {{contact.first_name}} — defaults to empty if missing, never shows "undefined".
- {{contact.custom.field_name}} — any custom field.
- {{custom_values.x}} — workspace-level values like booking link or promo code.
- {{appointment.start_time}} — inside workflows on calendar triggers.
- {{invoice.amount}} — inside workflows on OpenPay triggers.