New A2P Status Tags on Phone Numbers

Phone Numbers · What's NewNew A2P Status Tags on Phone NumbersSee where each phone number stands with A2P 10DLC registration, and what to do next.What's New

Phone numbers used for texting in the US need to be registered with carriers under A2P 10DLC rules. Each number in your account now shows a tag that tells you exactly where its registration stands.

This article explains what each tag means and whether you need to take action.

Table of Contents1Where to Find the A2P Tags2Status Tags at a Glance3What Each Tag Means4Frequently Asked Questions1

Where to Find the A2P Tags

Go to Settings → Phone Numbers. The A2P tag appears next to each number and shows its current registration status.

• A number has at most one A2P tag at a time.
• The tag updates on its own as the status changes, so there is nothing to refresh.

Tip

If a number shows no tag at all, it isn't registered to any A2P campaign yet. See the No tag section below.

2

Status Tags at a Glance

Use this table for a quick check. Details for each tag follow in the next section.

Tag	What it means	Action needed
A2P Verified	Registered to an approved campaign and able to send texts	None
A2P In Progress	Added to a campaign; carriers are reviewing it	None
A2P Rejected	Carriers did not approve the number for texting	Contact support
A2P Unlinking	You removed the number from its campaign; carriers are processing the change	None
A2P Unlink Failed	Carriers could not complete the removal; the number is still registered	Try unlinking again; contact support if it fails twice
No tag	Not registered to any A2P campaign	Link to an approved campaign from Trust Center

3

What Each Tag Means

Here is what each status means, whether the number can send texts, and what to do about it.

Tag 1A2P Verified

The number is registered to an approved campaign and can send text messages.

You're All Set

No action needed.

Tag 2A2P In Progress

The number has been added to a campaign and carriers are reviewing it. This usually completes within 24 hours, though it can take longer during periods of high carrier volume.

Note

You can't send texts from this number until the review completes. No action is needed on your part.

Tag 3A2P Rejected

Carriers did not approve this number for texting. This typically happens when the number doesn't match the campaign's use case, or when the campaign itself has an issue.

Action Required

Contact support with the phone number and your campaign details so the team can review and resubmit it.

Tag 4A2P Unlinking

You have removed this number from its campaign and carriers are processing the change. This usually completes within 24 hours. Once it finishes, the tag disappears and the number shows no A2P status.

Heads up

The number can't send texts during this period.

Tag 5A2P Unlink Failed

Carriers could not complete the removal, so the number is still registered to its campaign and still able to send texts.

What to Do

Try unlinking again from the number's settings. If it fails a second time, contact support.

No TagNo A2P tag shown

The number isn't registered to any A2P campaign.

Next Step

To send texts from this number, link it to an approved campaign from Trust Center.

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Frequently Asked Questions

Q: Can a number have more than one A2P tag?No. A number has at most one A2P tag at a time, and it always reflects the current status.Q: Do I need to refresh or update the tag myself?No. The tag updates on its own as the status changes. You can check it any time under Settings → Phone Numbers.Q: How long does A2P In Progress last?It usually completes within 24 hours, but it can take longer during periods of high carrier volume. You can't send texts from the number until the review completes.Q: What should I send support if my number shows A2P Rejected?Include the phone number and your campaign details. The team will review the number and resubmit it.Q: Can I send texts while a number shows A2P Unlinking?No. The number can't send texts while carriers process the removal, which usually takes up to 24 hours.Q: My number shows A2P Unlink Failed. Can it still send texts?Yes. The removal didn't go through, so the number is still registered to its campaign and can still send texts. Try unlinking again from the number's settings, and contact support if it fails a second time.Q: The tag disappeared after I unlinked my number. Is that expected?Yes. Once carriers finish processing the removal, the tag disappears and the number shows no A2P status. To send texts from it again, link it to an approved campaign from Trust Center.