Fix Call Disconnections in Open Doors Mobile App

Mobile App

Fix Call Disconnections in Open Doors Mobile App

Resolve call quality issues and prevent unexpected disconnections with proper VoIP push notification settingsWhat You'll Learn

This article explains how to troubleshoot and resolve call disconnection issues in the Open Doors mobile app. You'll learn about the VoIP push notification feature and how to configure your device settings for optimal call performance.

By following these steps, you'll ensure uninterrupted voice calls through the mobile app, whether you're making or receiving calls.

Table of Contents1What Causes Call Disconnections2Understanding VoIP Push Notifications3How to Enable VoIP Push Notifications4Device-Specific Configuration5Frequently Asked Questions1

What Causes Call Disconnections

Call disconnections in the Open Doors mobile app typically occur when the app is running in the background or when your device's operating system restricts background activity. Modern smartphones aggressively manage battery life by limiting how apps function when not actively in use.

When you receive an incoming call or place an outgoing call, the connection may drop if your device doesn't maintain the necessary network connection to the VoIP service. This is especially common when:

• The app is in the background and battery optimization is enabled
• Your device has restricted background data usage for the app
• Push notifications are disabled or not properly configured
• Your device manufacturer has aggressive power-saving features enabled

The VoIP push notification feature solves these issues by ensuring your device maintains an active connection to receive and maintain calls even when the app isn't in the foreground.

2

Understanding VoIP Push Notifications

VoIP (Voice over Internet Protocol) push notifications are a specialized type of notification designed specifically for voice calling applications. Unlike standard notifications, VoIP push notifications wake your app instantly when an incoming call arrives, ensuring you can answer calls without delay.

Instant Wake-Up, The app launches immediately when a call comes in, even if it was completely closed or in deep background modeBackground Maintenance, Your device maintains the network connection needed for active calls without draining battery unnecessarilySystem Integration, Calls appear in your device's native call interface, providing a seamless calling experienceReliability, Reduces the likelihood of missed calls or unexpected disconnections during conversationsNote

VoIP push notifications require specific device permissions to function properly. You must grant notification permissions and ensure background app refresh is enabled for Open Doors.

3

How to Enable VoIP Push Notifications

Follow these steps to enable VoIP push notifications in the Open Doors mobile app. This process is the same for both iOS and Android devices.

Step 1Open the Open Doors Mobile App

Launch the Open Doors app on your mobile device and ensure you're logged in to your account.

Step 2Navigate to Settings

Tap the menu icon (typically three horizontal lines or dots) and select Settings from the navigation menu.

Step 3Access Phone Settings

Within the Settings menu, locate and tap Phone to access calling-related configurations.

Step 4Enable VoIP Push Notifications

Toggle the Enable VoIP Push Notifications switch to the ON position. The toggle should turn orange when enabled.

Step 5Grant System Permissions

If prompted, allow notification permissions when requested by your device. This is required for VoIP push notifications to function.

Success

VoIP push notifications are now enabled. You should notice improved call reliability and fewer disconnections when using the mobile app.

4

Device-Specific Configuration

After enabling VoIP push notifications in the app, you may need to adjust additional settings on your device to ensure optimal performance. Different manufacturers implement power management differently.

iOS DevicesBackground App Refresh

Navigate to Settings → General → Background App Refresh and ensure it's enabled for Open Doors.

Go to Settings → Notifications → Open Doors and verify that Allow Notifications is turned on.

Android DevicesBattery Optimization

Go to Settings → Apps → Open Doors → Battery and select Unrestricted or Don't optimize.

Some manufacturers (Samsung, Xiaomi, Huawei, OnePlus) have additional battery management features. Check your device manufacturer's settings to disable any aggressive battery optimization for Open Doors.

Both PlatformsMobile Data Permissions

Ensure Open Doors has permission to use mobile data in the background. This allows the app to maintain connections when you're not on Wi-Fi.

Important

After making these changes, restart your device to ensure all settings take effect. Test the calling functionality by making a test call to verify the disconnection issues are resolved.

5

Frequently Asked Questions

Q: Will enabling VoIP push notifications drain my battery faster?No, VoIP push notifications are designed to be battery-efficient. They only activate when you receive or make a call. The technology uses minimal power compared to traditional methods of maintaining background connections.Q: I enabled the setting but still experience disconnections. What should I do?First, check your device-specific settings for battery optimization and background data usage. Some manufacturers have aggressive power-saving features that need to be disabled for Open Doors. Also verify that notification permissions are properly granted. If issues persist, try restarting your device and testing again.Q: Do I need to enable this feature on both my phone and tablet?Yes, VoIP push notifications must be enabled separately on each device where you use the Open Doors app. The setting is device-specific and doesn't sync across your devices.Q: Will this affect how I receive regular notifications from Open Doors?No, VoIP push notifications specifically handle incoming and outgoing calls. Your regular app notifications for messages, tasks, and other activities will continue to work normally and independently.Q: Can I disable VoIP push notifications if I don't use the calling feature?Yes, if you don't make or receive calls through the Open Doors mobile app, you can keep this setting disabled. However, if you ever plan to use calling features, enabling it is recommended for the best experience.Q: What happens if I deny notification permissions when prompted?If you deny notification permissions, VoIP push notifications cannot function properly, and you may continue to experience call disconnections. You can re-enable permissions by going to your device's Settings app, finding Open Doors in the app list, and turning on notification permissions.Q: Does this feature work on Wi-Fi and mobile data?Yes, VoIP push notifications work on both Wi-Fi and mobile data connections. For the best call quality, ensure you have a stable internet connection regardless of connection type. Mobile data permissions should be enabled for uninterrupted service when switching between networks.Q: I'm using an older version of the app. Will this feature work?VoIP push notifications require the latest version of the Open Doors mobile app. If you don't see this option in your Phone settings, update the app through your device's app store to access this feature.Need Help?

If you continue experiencing call disconnections after following these steps, here's what to do:

• Test your call on a different network (switch between Wi-Fi and mobile data) to rule out connection issues
• Verify your device's operating system is up to date
• Clear the app cache in your device settings and restart the Open Doors app
• Contact Open Doors support through the in-app help menu with details about your device model and operating system version