Do Not Disturb
Pause SMS, email, calls, and WhatsApp on a per-contact basis.
3 min read Updated 2026-04-24
DND stops outbound communication on a specific channel to a specific contact. Unsubscribes, opt-outs, and manual DND all land here.
How contacts end up in DND
- They replied STOP to an SMS (automatic, required by A2P rules).
- They clicked Unsubscribe in an email.
- They asked a rep verbally — you toggled DND manually.
- They were flagged by an auto-spam rule.