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Messaging setup & troubleshoot

1 min read Updated 6 October 2025

This guide will help you connect your Facebook Page and Instagram Business Account so that you can manage conversations directly from the CRM.

FB page messaging setup:

1. Open Doors should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)

2. User account should have full access to page and should have message access. ( Link: https://business.facebook.com/latest/settings)

3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings


Instagram Messaging setup:

1. Open Doors should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)

2. Verify that you have access to send and receive message on instagram under instagram accounts ( https://business.facebook.com/latest/settings)

3. Verify instagram account is present in connected assets list in the page connected.

4. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings

5. Also, confirm if connected tools have access over instagram messages. The below setting needs to be checked over instagram app:

  • Login to Instagram App
  • Go to settings and activity. 
  • Under Messages and Story reply, go to messages request. 
  • Allow access to connected tools

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