Glossary of terms
Open Doors-specific names for common features.
3 min read Updated 2026-04-24
Open Doors uses a few names you might not have heard before. Here is the cheat sheet.
| Open Doors term | Also known as | What it does |
|---|---|---|
| Pipeline AI | Opportunities, deals, sales pipelines | Tracks deals through stages with values, owners, and automations. |
| Rate Us | Reputation management, reviews | Sends review requests, monitors mentions, and lets you reply from one inbox. |
| OpenPay | Payments, invoicing, billing | Processes one-off and recurring payments through Stripe, PayPal, and other gateways. |
| Conversations | Inbox, omnichannel inbox | A single thread per contact with every channel rolled in. |
| Workflows | Automations, sequences | Trigger-based automations that send messages, update records, and move deals. |
| Smart Lists | Saved searches, dynamic segments | Contact lists that stay up to date based on filter criteria. |
| Sites | Websites | Full multi-page websites with the drag-and-drop builder. |
| Funnels | Landing pages, sales funnels | Multi-step lead capture or sales pages. |